Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include:
- Knowledge base and self service portal
- Customer portal
- Automations: Event Triggers, Automatic automation, Macros
- Gamification - Quests
- Multi-language
- Satisfaction surveys
- Custom domain mapping
- Customizable Themes
- Customizable Ticket, customer and company Forms
- Service level Agreement - SLA
- Business Hours
- Ticket Scheduler
- Multiple products and Brands
And many more..
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